Refund Policy

Last Updated: 2/16/2026

1. General Policy

LAGOON CRAFT LABS SOLUTIONS PRIVATE LIMITED ("we," "us," or "our") is committed to providing high-quality IT services. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

2. Service-Specific Policies

2.1 Consulting Services

Refunds for consulting services are evaluated on a case-by-case basis. If services have not been rendered and you cancel within 48 hours of payment, a full refund may be issued. After services have commenced, refunds will be prorated based on work completed.

2.2 Software Development

Software development projects are typically milestone-based. Refunds are available only if the project is canceled before the first milestone is delivered. Once development work begins, refunds are calculated based on completed milestones.

2.3 Cloud Services

Cloud service subscriptions are billed monthly or annually. Refunds for unused portions of annual subscriptions may be available if cancellation occurs within 30 days of purchase. Monthly subscriptions are non-refundable but can be canceled for future billing cycles.

2.4 Digital Marketing

Digital marketing services are typically provided on a monthly retainer basis. Refunds are available only if services have not been initiated. Once campaigns are launched, refunds are not available for that billing period.

3. Refund Request Process

To request a refund:

  1. Contact us at info@lagooncraftlabs.com with your refund request
  2. Include your invoice number and reason for refund
  3. Allow 5-10 business days for review and processing
  4. Refunds will be issued to the original payment method

4. Non-Refundable Items

The following are generally non-refundable:

  • Services already rendered or delivered
  • Custom development work that has been completed
  • Third-party licenses or subscriptions purchased on your behalf
  • Services canceled after the refund eligibility period

5. Processing Time

Approved refunds will be processed within 10-15 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

6. Disputes

If you are not satisfied with our refund decision, you may contact us to discuss your concerns. We are committed to resolving disputes fairly and amicably.

7. Contact Information

For refund requests or questions about this policy, please contact us at:

Email: info@lagooncraftlabs.com
Phone: +1 (555) 123-4567
Subject: Refund Request